Help & Support
Find answers to common questions or contact our support team
Frequently Asked Questions
How do I create a property listing?
Sign up as a seller or agent, then navigate to your dashboard and click "Create New Listing". Fill in all the required details, upload images, and submit for approval.
How long does property approval take?
Property listings are typically reviewed within 24-48 hours. You will receive an email notification once your listing is approved or if any changes are needed.
How do I contact a seller?
Browse properties and click on any listing to view details. Use the "Contact Seller" button to send a message or inquiry directly to the seller.
What payment methods are accepted?
Currently, we support bank transfers. You can attach your bank statement as proof of payment. Additional payment methods (cards, mobile money) are coming soon.
How do I save favorite properties?
While browsing properties, click the heart icon on any property card to save it to your favorites. Access your favorites from your buyer dashboard.
Can I edit my property listing after submission?
Yes, sellers can edit their own listings from the seller dashboard. Note that significant changes may require re-approval from our admin team.
How do I verify my account?
Account verification is handled by our admin team. Complete your profile with accurate information to expedite the verification process.
What should I do if I encounter a problem?
Contact our support team via email at theakristalgroup@gmail.com or call us at 0791900316. We aim to respond within 24 hours.
Additional Resources
Getting Started
New to TheAkristalGroup? Learn how to create an account, browse properties, and make your first inquiry.
For Sellers & Agents
Learn how to create compelling listings, manage inquiries, and maximize your property visibility.
For Buyers
Discover how to search effectively, save favorites, contact sellers, and complete transactions securely.