Help
Quick answers to the questions we hear most. Can't find yours? Message us.
Buying and renting
How do I contact a seller or agent?
Open any home and use WhatsApp, Call or Book a viewing. Signed-in buyers can also message the seller from their account.
How do I save homes?
Tap the heart on any home. Saved homes are kept on this device; see them any time on the Saved homes page.
Are the monthly figures exact?
No. Mortgage and Pay Small Small figures are estimates to help you plan. Your lender or Pay Small Small agreement sets the final amounts.
Selling and listing
How do I list a property?
Create an account as a seller or agent, open your dashboard and choose New listing. Add the details and photos, then submit it for approval. Or ask for a valuation and an Akristal broker or agent will list it for you.
How long does approval take?
Listings are reviewed by the Akristal team before they go live, typically within 24 to 48 hours. You get an email when a listing is approved or needs changes.
Can I edit a listing after it is live?
Yes, from your seller or agent dashboard. Significant changes may need approval again.
Payments and accounts
What payment methods are accepted?
Bank transfer, with your bank statement attached as proof of payment. Other methods are planned.
How is my account verified?
The Akristal team verifies accounts. Complete your profile with accurate details to speed this up.
Still need help?
Email info@akristal.com or theakristalgroup@gmail.com, or call +250 791 900 316.